Delivery
We currently offer one delivery option within the UK, one delivery option for mainland Europe, and one for USA/Canada and the Rest of the World. Delivery times and rates depend on the delivery option selected as well as your location. Prior to selecting a delivery option please read the following information.
All delivery methods excluding Standard delivery require a signature upon delivery. Please consider this when selecting a delivery method and delivery address.
The cost of delivery is per order, not per item therefore a larger order may still cost the same as an order for a single item.
Deliveries outside the UK may be subject to import duties and taxes that will be charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel along with any costs for customs clearance.
Unfortunately, we do not deliver to P.O. Boxes or Aramex Addresses due to security reasons. We do deliver to BFPO addresses within our delivery time timescales, however onward shipment is under the control of the BFPO mailing system. If we experience delays to our advertised delivery times, we will update this information page with up to date information.
UK
We aim to deliver to the timescales outlined below.
UK (Standard delivery)
£3.95 (5-7 working days after receipt of order)
This is the UK standard delivery option and requires no signature for delivery.
INTERNATIONAL
We aim to deliver to the timescales outlined below.
EUROPE (Standard delivery)
£7.95 (4-10 working days after receipt of order)
ROW (Standard delivery)
£14.95 (6-14 working days after receipt of order)
Returns and Refunds
We hope that you love your purchases from Ifuku.
However, if something is not right with you order, please follow the steps below within 14 days of your delivery for a refund or an exchange.
As a matter of hygiene, refunds and exchanges are not available on underwear (or any other intimate items) unless they have a manufacturing fault.
Faulty goods
Faulty is when items have been received damaged, or where a manufacturing fault has occurred.
Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
For all faulty items outside of our Returns Policy, please contact
How should I send it?
We recommend you post any returns using a carrier who can give you a ‘certificate of posting’ as, until the parcel reaches us, it is your responsibility. eg: Royal Mail signed for. Fill in the returns slip, repackage your unwanted goods and attach the address label provided.
WEB RETURNS DEPARTMENT
Ifuku Clothing
95 Manor Farm Road, WEMBLEY, Middlesex, HA0 1BN
How long does it take to process my return?
It can take up to 7 days for us to receive your return, depending on which postal service you use (but we will process your return within 48 hours of receipt). This may take longer for parcels coming from outside the UK.
Refunds are usually processed within a few days of us receiving the goods back.Please allow a further week for the amount to show in your account. Sorry if this seems a little long but your bank or card issuer dictates the timeframe and we have no control over it.
Do I have to pay to return?
Unfortunately, we do not offer a free returns service. We will exchange any unwanted items and re-send them without any further charge.
Exclusions
Unfortunately we are unable to offer returns or exchanges for items won in our Giveaways.
Ifuku reserves the right (under certain circumstances) to return faulty items to the manufacturer for further inspection before a refund or exchange is offered.
Do you need more information?
Visit our ‘contact us’ section or call us on 020-8799-7900 (Monday to Friday 10 am to 4 pm).